The Growing Need for Cybersecurity Professionals

As the digital landscape evolves, India’s cybersecurity ecosystem is undergoing a rapid transformation, driven by the increasing importance of data protection, cloud security, and network safety. The Data Security Council of India predicts that the need for cybersecurity professionals will surge to nearly one million by 2025, a stark indicator of the industry’s future trajectory. This projection reflects the growing urgency among enterprises and government bodies to safeguard sensitive information against an array of cyber threats.

One of the most significant areas of growth within this ecosystem is cloud security. With cloud computing becoming central to business operations, securing cloud environments has never been more critical. According to industry experts, the demand for cloud security skills is expected to rise by an astounding 115% between 2020 and 2025, leading to nearly 20,000 job openings in this specialized field.

However, this rapid demand for cybersecurity professionals is posing significant challenges, particularly for industries such as telecommunications (telcos), where the forthcoming 5G roll-out will expose networks to new vulnerabilities. Telcos are expected to double their investments in network security, especially as they prepare for the heightened risks associated with enterprise network exposure. As businesses across industries rely heavily on 5G networks, ensuring robust security measures will be paramount.

Staffing experts emphasize the urgent need for reskilling and upskilling the existing workforce to address the talent gap. Future-proofing the workforce by equipping them with cloud security, network defense, and threat detection skills is crucial to maintaining the security standards required in an increasingly interconnected digital world.

Despite these efforts, establishing fully staffed, robust security teams remains a challenge for many telcos. The convergence of new technology and persistent threats means that Indian telecom operators must act quickly, ensuring their security investments are not only sufficient but also strategically focused.

To address the shortage of cybersecurity talent, enterprises must adopt comprehensive upskilling initiatives and partnerships with educational institutions to groom the next generation of cybersecurity experts. In the meantime, they must leverage automation and AI-based security solutions to fill in gaps where human resources fall short, particularly in monitoring and managing network vulnerabilities.

As we approach 2025, the role of cybersecurity will only become more integral, not just as a reactive measure but as a proactive force ensuring the safety and resilience of India’s digital economy. Companies must continue to evolve and prioritize cybersecurity as a core component of their operations—ensuring they are not only ready to face the threats of today but also the unforeseen challenges of tomorrow.

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As global macroeconomic conditions worsen and funding slowdown continues, Indian startups are cutting their spends on an integral part of tech businesses – cloud storage – by renegotiating contracts with service providers like AWS and Google Cloud, multiple startup founders told ET.

Many of these companies have slashed cloud expenses by 20%-30% while some growth stage startups such as ecommerce platforms Meesho and Dealshare have brought down their cloud expenses by 50%, under pressure to control their cash burn, they said.

This has led to the top three cloud service providers – Amazon Web Services (AWS), Google Cloud Platform and Microsoft Azure – waging pricing wars to lure startups onto their platforms in the current downturn.

Over the past months, several startups have been approached by AWS rivals to switch over for lesser pricing, multiple founders who have been in talks with them confirmed.

In some instances, founders are using pricing quotes received from Google Cloud and Microsoft Azure to renegotiate discounted contracts with AWS, their primary cloud service provider, said one of the founders.

Cybersecurity ecosystem

The Data Security Council of India has forecast that the cybersecurity ecosystem will expand up to a point where nearly one million professionals will be required by 2025. Additionally, the demand for cloud security skills is estimated to grow by 115% between 2020 and 2025, representing almost 20,000 job openings, Narayan added.

An extensive exercise in reskilling and/or upskilling the existing workforce, believe staffing experts, is one of the ways that telcos can future proof their work.

Indian mobile phone operators are expected to at least double their investments on network security with the 5G roll out expected to spark a surge in network vulnerabilities, which assume critical importance especially for enterprises.

However, it is already proving to be a challenge for telcos to have robust security teams.

Bharti Airtel, for example, has been preparing for 5G roll out by upskilling its professionals and offering them certification courses such as CCNA (Cisco Certified Network Associate) and CCNP (Cisco Certified Network Professional). The courses are offered based on skill and eligibility level free of cost.

Building, optimising, and future-proofing existing infrastructures with payment gateways

about paysafe

Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

30,000
+

Hours delivered back to the business

100
+

SOX compliance in Settlement process automation

95
+

Success rate of bot case completion

6
+

For functional release of OBT, RTS and OGS

The Chalange

Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

What did
Tecnologia do

Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.

Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.

The Results

The technology that we use to support Paysafe

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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